FAQs

How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

When Will My Order Ship?

Orders are usually processed and shipped within 3 working days of purchase.

How Long Does Shipping Take?

Our products are mainly shipped to major cities in East Asia or Southeast Asia (such as Seoul, South Korea, Shanghai, Shenzhen, Hong Kong, Singapore, Kuala Lumpur, Malaysia, etc.). Average shipping time is about 10 to 15 bussiness days. Your tracking number will be updated 3-7 days after your order has been shipped. 

IS MY INFORMATION SECURE USING THIS SITE?

Yes, we use the latest technology to ensure your information is secure. To get more information, please read our privacy policy